Consumer Services @ GKV | Blog
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Aligning an organization’s policies, procedures and culture to its brand promise is paramount to creating customer loyalty and future financial success....

Just how important are referrals to your business? Take into consideration the following facts and judge for yourself....

As experts in the home service category, we take a quarterly pulse of what’s important to homeowners. Our initial HomePulse of 2019 focuses...

It is critical for consumers services companies to truly understand and get to know millenials. A recent article and podcast by Wharton's Keith...

The holiday season is the most important time of the year for retailers. The National Retailer Federation recently published a holiday planning book....

The customer experience has never been more important. Our HomePulse surveys show that almost 75% of consumers stated that the most important reason...